Customer Service Ambassador

1 week ago

Cork, Cork, Ireland beBeeCommunication Full time €30,000 - €35,000
Front Office Coordinator

Job Title: Front Office Coordinator

  • Key Responsibilities:
  • To report for duty punctually, wearing a full, clean and presentable uniform at all times.
  • Maintain high standards of personal and work cleanliness and hygiene.
  • Comply with company regulations regarding fire safety, customer care and security.
  • Verify the accuracy of all reception floats.
  • Ensure work areas are kept clean, safe and tidy at all times.
  • Register guests upon arrival, using their names at all times.
  • Document guest registration and check-out procedures in accordance with standard protocols.
  • Familiarize yourself with all company sales procedures and promotions.
  • Be aware of hotel room availability and rates at all times.
  • Adhere to all regulations related to Health and Safety, hygiene, guest safety, fire regulations and emergency procedures.
  • Offer and cater to additional guest requirements as reasonably possible.
  • Post charges accurately onto room bills.
  • Monitor and manage management accounts.
  • Stay informed about hotel facilities and amenities.
  • Communicate with colleagues and guests professionally.
  • Provide exceptional customer service consistently.
  • Deliver relevant reports to departments as required.
  • Process reservations and respond to guests in a timely and professional manner.
  • Answer the switchboard in a warm and welcoming tone.
  • Administer reservations, cancellations and no-shows in accordance with company policy.
  • Meet reasonable guest requests to ensure their comfort, satisfaction and safety.
  • Conduct regular security checks throughout the day and report any issues to management.
  • Report maintenance issues immediately to management.
  • Take messages for guests/staff ensuring that date, time, message, from, to and initial are noted.
  • Ensure relevant personnel receive messages promptly.
  • Handle guest requests/queries in a polite and attentive manner and report/logging any problems to the Duty Manager.
  • Balance telephone, lounge, restaurant, bars and reception cash at the end of each shift.
  • Allocate rooms sensibly to customers after reviewing all relevant guest requests.
  • Check telephone charges from meeting rooms and post them to correct folios.
  • Handle safe deposits for guests.
  • Maximize in-house sales opportunities and maintain awareness of all sales chances.
  • Deal with Foreign Exchange for customers.
  • Ensure all monies are secure at all times.

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