AI Support Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeData Full time €60,000 - €80,000
Job Description:

We are seeking a highly skilled professional to join our team as an AI Data Specialist. This individual will be responsible for investigating and resolving reported issues, enforcing clients' terms of use, and utilizing relevant data to develop ways to improve the user experience.

Key Responsibilities:

  • Investigate and resolve reported issues in a timely and efficient manner.
  • Enforce clients' terms of use by monitoring reports of abuse on the site.
  • Become knowledgeable about client's products and community standards.
  • Utilize market-specific knowledge to find scalable solutions to improve support for our community of users.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.
  • Recognize trends and patterns and escalate issues outside company policy to the global team.
  • Identify inefficiencies in workflows and suggest solutions.

Skills & Competences:

  • Strong personal resilience with the ability to operate in a pressured environment.
  • Strong interpersonal skills, verbal, and written communication skills, and empathy.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions, prioritize, solve problems, and work as part of a team.
  • Effective time management and prioritization skills.
  • Ability to consistently hit KPIs on time.

Language Skills:

  • Fluent in Ukrainian on the near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region.
  • Advanced level of English (C1).

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