Operations Director
3 days ago
The Operations Director will lead the operations function within the Market Development team, enabling business development and customer success through data-driven insights, process optimization, and strategic execution. This role supports both sales and post-sales activities by driving outbound growth, managing performance dashboards, and implementing partner programs.
Key Responsibilities- Data-Driven Sales Enablement
- Leverage data and analytics to deliver actionable insights that support lead identification, qualification, prospecting, cross-selling, and churn prevention.
- Performance Monitoring & Reporting
- Lead the development of performance dashboards and reporting frameworks to track KPIs, pipeline health, and strategic goals.
- Strategic Planning & Execution
- Support annual planning cycles, quarterly business reviews (QBRs), and executive reporting with data-backed insights.
- Industry Engagement & Thought Leadership
- Represent industry strategy in external groups and associations, acting as a payments expert and operations liaison.
- Acceptance Growth & Product Enablement
- Drive acceptance growth, quality, and revenue through operational support and analytics.
- Partnership Optimization & Internal Collaboration
- Develop platforms and processes to streamline communications with customers, including bulletins and announcements.
- Proven experience in business operations, analytics, or strategy roles, ideally within a BD or commercial function.
- Strong analytical skills with proficiency in data visualization, performance tracking tools and BD outreach tools
- Familiar with Business Development processes like lead generation, qualification, retention
- Extensive knowledge of payment business and related data
- Excellent communication and stakeholder management abilities
- Experience in agile methodologies and cross-functional project leadership
- Strong team leader with people management experience
All activities involving access to sensitive assets, information, and networks come with inherent risks. It is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by security policies and practices;
- Ensure confidentiality and integrity of accessed information;
- Report any suspected information security violation or breach;
- Complete periodic mandatory security trainings in accordance with guidelines.
- Director
- Full-time
- Other
- Financial Services, IT Services and IT Consulting, and Technology, Information and Internet
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