IT Account Leadership Manager
2 days ago
This IT Account Leadership Manager position plays a crucial role in driving customer satisfaction and account growth. As a leader, you will oversee the Customer Success Managers (CSMs) covering IT accounts and ensure they have the necessary tools, knowledge, and strategies to effectively manage their accounts.
Your main responsibilities will include standardizing customer success practices across the team, overseeing the internal update of product offerings, and facilitating the professional growth of CSMs into future account managers. You will also contribute to the key responsibilities in the transition project for the Customer Success Management department.
Main Responsibilities:
• Standardize customer success practices and ensure consistency across the team.
• Oversee internal updates of product offerings to ensure alignment with customer needs.
• Facilitate professional growth of CSMs into future account managers through training programs and career development paths.
• Collaborate with CSMs to develop and implement strategies driving customer satisfaction and account growth.
• Work closely with regional managers and senior leadership to align strategies and drive business outcomes.
• Foster a culture of continuous improvement within the CSM team and stay updated on all company product offerings, IT releases, and new features.
• Reporting weekly and monthly to the COO on performance of the accounts.
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