Support Agent for Lottery Operations
2 days ago
About the Role
This role will involve shift work and our opening hours are 8am - 9pm Monday to Sundays including Public Holidays. You will be the voice and image of The National Lottery, working closely with teams such as Player Protection, Claims, and Draw Operations.
Key Responsibilities
- Provide technical support to Retail agents and online players via phone and online channels.
- Diagnose customer issues by asking probing questions and work with internal and external customers to resolve issues with a high level of customer service and excellence.
- Work collaboratively across your team as well as across the global business (IT Support, Digital, Operations).
- Exceeding KPI/SLA's on a continuous and daily basis and integrate regulatory constraints into work practices to ensure compliance is maintained.
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