Market Community Support Specialist

4 days ago


Dublin, Dublin City, Ireland CPL Full time
Job Overview
CPL is seeking a highly skilled Persian Market Community Support Specialist to join our team. As a key member of our operations department, you will play a vital role in ensuring the smooth operation of our Persian market platform.

This full-time position offers a competitive salary package, including a base salary of €29,700 per year, with opportunities for growth and development within the company.

Your primary responsibilities will include investigating and resolving reported issues, enforcing clients' Terms of Use, and maintaining knowledge of client products and community standards. You will also be responsible for gathering and analyzing data to improve the overall user experience and identifying inefficiencies in workflows to suggest solutions.

The ideal candidate will possess strong personal resilience, interpersonal skills, and verbal and written communication skills, with a high level of adaptability and a positive approach to challenges. Fluency in Persian language and culture is essential, with an advanced level of English (C1) also required.

We offer a comprehensive benefits package, including private healthcare, pension contribution, and 25 days of annual leave, as well as extensive training and access to our Wellness Programme.

Working hours are Monday to Friday, occasionally weekends and bank holidays, with no shift rotations or remote work options. Candidates must be fully confident in dealing with sensitive content and eligible to work full-time in Ireland.

Apply today to become a part of our diverse and multicultural team.

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