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Customer Service Support Specialist

3 weeks ago

Waterford, Waterford, Ireland beBeeCustomer Full time €104,000 - €130,878
Job Role Overview

We offer a customer-centric service model that spans various industries, including telecommunications, manufacturing, social media, healthcare, edtech, and fintech.

As a key support professional, you will be the initial point of contact for our clients, providing responsive support and delivering an exceptional customer experience.

  • You will act as frontline support for our clients, addressing their queries and concerns in a timely manner.
  • You will utilize available systems and tools to effectively manage customer interactions.
  • You will strive to meet and maintain high service standards, ensuring quality assurance and first-call resolution rates.
  • You will contribute to the overall team performance within your department, working collaboratively with colleagues to achieve shared goals.

You will have access to comprehensive training programs, enabling you to develop the necessary skills to excel in this role. We will provide you with the best tools and resources to deliver outstanding results and exceed customer expectations.

Personal Qualities and Skills
  • Fluency in English is essential for this position.
  • You should possess a passion for delivering exceptional service to clients.
  • Proficiency in IT and computer applications is required.
  • You should have strong communication and interpersonal skills, with the ability to handle confidential information.
  • You should be self-motivated, friendly, and possess a positive attitude.
  • You should be able to work effectively in a team environment and adhere to company policies.