Quality Assurance Professional

20 hours ago


Dublin, Dublin City, Ireland beBeeAssurance Full time €40,000 - €60,000
Job Title

A dedicated Quality Assurance Specialist will be responsible for ensuring the highest level of quality in all aspects of our services.

The ideal candidate will have a proven track record of excellence in quality assurance, with experience working closely with teams to prioritize efforts and provide timely and high-quality service.

Key Responsibilities:
  • Conduct regular audits of agent cases to identify issues and trends
  • Provide actionable insights for coaching and training prioritization
  • Ensure fluent communication in multiple languages
  • Handle customer inquiries in a service or technical field within a call center environment
  • Adapt quickly to changes in workflow and demonstrate expertise in quality review
Requirements:

We are looking for a highly skilled and motivated individual who possesses the following qualifications:

  • Fluent English is mandatory
  • 3+ years of experience in a quality assurance role
  • Excellent written, verbal, and customer service skills
  • Ability to multitask and prioritize tasks effectively
  • Passion for ensuring the success of our culture of excellence and commitment to quality and customer service
Benefits:

As a Quality Assurance Specialist, you will enjoy a range of benefits, including:

  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Competitive compensation package
Others:

In addition to the above requirements, we value individuals who possess the following qualities:

  • Emotional Intelligence
  • Critical Thinking
  • Solution Orientation
  • Open-Mindedness

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