Quality Assurance Professional

2 days ago

Dublin, Dublin City, Ireland beBeeQuality Full time €40,000 - €60,000

**Job Overview**

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As a Quality Assurance Specialist, you will play a vital role in ensuring the highest standards of quality across various business areas.

Responsibilities:

\
  • Independently review, challenge and provide feedback on processes, training and communications to relevant parties including management.\
  • Support with change implementation based on feedback.\
  • Work with the organisation's Risk Partner to develop and maintain appropriate Risk Assurance metrics.\
  • Manage highly sensitive and confidential information relating to SDI and partner organisations.\
  • Complete detailed Quality Assurance (QA) across several areas of the business, including applications, fraud, AML, complaints, ID and V, FS and customer call centres, social media teams, and third-party organisations who support our customers.\
  • Provide direct feedback to Team Managers on completed QA and escalate to Customer Care Manager where necessary.\
  • Provide accurate, valid and complete information by using the right tools/methods.\
  • Work with our training and knowledge teams to update relevant content that impacts LWI agents and customers.\
  • Monitor and update our CRM platform with relevant business updates.\
  • Support the change team with any new AIM's received.\
  • Interaction with other areas of the business to resolve queries.\
  • Meet personal/team targets relating to complaints performance.\
  • Complete change requests when necessary.\
  • Part of Change/project management process to support business improvements.\
  • First line communications sign off.\
  • Collaborate with cross-functional teams to drive business excellence.\
  • Develop and implement effective quality assurance processes to ensure compliance with regulatory requirements.

Requirements:

\
  • Self-motivated and proactive in managing own time and resources in a demanding and dynamic environment.\
  • Prior experience of Quality Assurance within a financial services environment would be beneficial.\
  • Great attention to detail and excellent verbal and written skills.\
  • Strong organisational skills.\
  • A good working knowledge of applicable industry standards and regulations.\
  • Commercial awareness and understanding of SDI processes.\
  • Excellent analytical and problem-solving skills.\
  • Ability to work under pressure and meet deadlines.\
  • Strong communication and interpersonal skills.\
  • Proven ability to work collaboratively as part of a team.

What We Offer:

\
  • An inclusive culture and environment.\
  • 27 days holiday + bank holidays.\
  • Pension & healthcare.\
  • Udemy learning access.\
  • Bonus potential (performance and business-related).\
  • Up to 25% discount on Very.ie.\
  • Opportunities for career growth and development.

Interview Process:

\
  • Two-stage interview process.\
  • Shortlisting may take place after each stage.\
  • Applicants must demonstrate the required skills and qualifications for this role.\
  • Equal opportunities employer.

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