Hotel Operations Director
3 days ago
Excel Recruitment is seeking an experienced Hotel Operations Director to oversee three well-established hotels in the Midlands.
This is a career-defining opportunity for a hospitality leader to take full responsibility for operations, profitability, and guest satisfaction.
You will lead teams, drive revenue growth, ensure compliance, and maintain exceptional service standards across all properties.
Key Responsibilities
- Hotel Operations Management - Oversee daily operations across front office, housekeeping, food & beverage, sales, and maintenance.
- Financial Strategy - Manage budgets, forecasting, cost control, and yield management to maximise profitability.
- Guest Satisfaction & Service Excellence - Maintain exceptional guest experiences, address feedback, and implement improvements.
- Team Leadership & Development - Recruit, train, and mentor department heads and hotel staff.
- Sales & Marketing Strategy - Work closely with sales teams to attract corporate, leisure, and event business.
- Compliance & Risk Management - Ensure adherence to safety, health, and operational regulations.
Requirements
- Proven track record as a General Manager or Cluster General Manager in a multi-property setting.
- Strong financial, operational, and leadership skills with a guest-focused approach.
- Excellent people management, problem-solving, and strategic planning abilities.
- Experience in revenue management, budgeting, and business growth strategies.
- Ability to work flexibly, including weekends and peak hotel periods.
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