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EMEA Transfer Agency Director of Operations

2 weeks ago


Dublin, Dublin City, Ireland State Street Full time

Job Overview

This is a unique opportunity for a transformational leader with a proven track record to join our EMEA Transfer Agency operations team. As Head of Transfer Agency EMEA Operations, you will be responsible for leading a team of over 550 employees in 5 countries, delivering transfer agency operations across State Street's EMEA client base.

Responsibilities

  • Lead the execution of daily EMEA Transfer Agency operations, prioritizing continuous process improvement and leveraging best practices to drive operational excellence.
  • Drive a culture of innovation and transformation throughout the team, partnering with business leaders to establish strategic plans that align with company vision and goals.
  • Challenge employees to think creatively and demonstrate the advantages of centralizations, global operating models, and utilizing technology within operational areas.
  • Ensure day-to-day service delivery and operational risk management across a range of businesses, supported by teams globally.
  • Implement a scalable target operating model, leveraging a global footprint to optimize cost benefits and deliver a truly global support model.
  • Work closely with leaders of partner functions in Technology & Transformation to optimize capacity management via technology investments and managing day-to-day technology issues.
  • Partner with Sales, Relationship & Product teams to support executive management of key client relationships and service delivery, and new business origination and closing.
  • Key leader in new business reviews, ensuring new business aligns to existing operating model and effectively drives operational efficiencies and profit margins.
  • Work closely with Product Management to establish the appropriate investment roadmap to optimize service delivery, grow capacity, and establish new product features for clients.
  • Identify operational risk and formulate solutions to mitigate risk.
  • Leverage KPI management to ensure all businesses are aligned with SLAs and client expectations.
  • Develop leaders and create sustainable succession plans for self and direct reports.