Enterprise Customer Success Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSuccessManager Full time €86,400 - €129,600
Job Description

We are seeking a skilled professional to manage a book of enterprise customers. The ideal candidate will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The CSM will partner closely with sales and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers.

Responsibilities include managing a book of customers to drive overall account health, serving as a trusted advisor to managed customers, and advocating for customers to internal stakeholders.

Additionally, the CSM will share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales to optimize the Stripe user experience.

Requirements
  • 4+ years of experience in a client-facing role, preferably in enterprise relationship management.
  • Strong business sense and understanding of underlying drivers and strategy of our user's businesses.
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
  • Strong analytical skills, excellent operating rigor, and strong executive presence.
Benefits
  • Hybrid work environment that balances in-person collaboration with flexibility.
  • Competitive salary range: €86,400 - €129,600.
  • Equity, company bonus, sales commissions/bonuses, retirement plans, health benefits, and wellness stipends.
Working at Stripe

At Stripe, we believe in creating a work environment that supports flexibility and collaboration. Our office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.

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