Dynamic Patient Support Specialist

1 day ago

Dublin, Dublin City, Ireland beBeePatientCare Full time

Job Title: Patient Care Advisor

At ZAVA, we're committed to providing accessible, reliable healthcare at a fraction of today's cost. Our digital healthcare platform offers patients a convenient way to access healthcare remotely, helping millions across the UK, Germany, France, and Ireland.

Job Description:

We are seeking compassionate, dedicated Patient Care Advisors to join our fast-paced, growing team. You will be integral to providing exceptional care, handling patient inquiries across multiple channels, and collaborating with various teams to ensure a smooth, high-quality healthcare experience.

Key Responsibilities:

  • Handle written and verbal communications, addressing patient inquiries promptly.
  • Assist the clinical team with communication between healthcare professionals and manage administrative tasks.
  • Log and escalate complaints or incidents as necessary.
  • Facilitate communication between ZAVA, patients, labs, and partner pharmacies.
  • Work closely with the Patient Care Team and other departments to deliver top-tier patient support.
  • Ensure adherence to regulatory requirements and ZAVA's Care Quality Commission compliance.

Required Skills & Qualifications:

  • Call centre or customer support experience (ideally in healthcare).
  • Strong communication skills (written & verbal) and the ability to build rapport quickly.
  • Ability to manage and prioritise multiple tasks in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • Proficient with IT systems, including booking systems, email, Google Suite, and MacBook.
  • Empathetic, with a genuine desire to help patients.
  • Ability to remain calm under pressure and adapt to changing demands.

Benefits:

  • 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
  • Free access to Wellness Cloud, advice, counselling, and corporate discounts
  • 20% off all ZAVA products & services for you and your friends and family
  • Remote, hybrid, and flexible working (role dependent)
  • MacBook Pro (role dependent)
  • Flexible bank holidays - take the ones that matter the most to you
  • £500 training budget per year
  • Vitality Private Health Insurance + Vitality discounts inc headspace membership
  • Healthcare cash back plan through SimplyHealth
  • Company sabbatical after 2 years
  • Opportunity to work from overseas for 2 months each year (role dependent)
  • Cash vouchers after 3, 5, and 10 years of service

Others:

We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements, we encourage you to apply and tell us what we can do to give you your best shot.

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