Guest Relations Supervisor

4 days ago


Dublin, Dublin City, Ireland Mercantile Group Full time
Key Responsibilities

As a Front Office / Guest Relations Manager, you will be responsible for taking ownership of all Front Office pre-opening tasks, including recruitment, training, and SOP implementation. You will also oversee and manage all Front Office and Guest Relations operations to ensure a welcoming, efficient, and fun environment for our guests.

This includes supervising check-in/check-out procedures, handling guest feedback, and implementing service improvement strategies. You will also ensure smooth coordination of special events, group bookings, and room allocations in collaboration with the Reservations Manager.

A key aspect of this role is maintaining strong key control and overseeing guest room security to ensure guest safety. Additionally, you will drive upselling initiatives and support revenue-generating strategies, working closely with relevant departments.

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