Guest Relations Specialist
4 days ago
About Us
The Mercantile Group is an exciting hospitality company based in Dublin City, committed to delivering exceptional guest experiences.
Job Role
We are seeking a highly skilled Front Office / Guest Relations Manager to lead our pre-opening team, overseeing all aspects of Front Office operations and ensuring a seamless guest experience.
Responsibilities:
- Managing the front desk and overseeing all check-in and check-out procedures.
- Coordinating with the Reservations Manager to ensure smooth room allocations and event planning.
- Driving upselling initiatives and collaborating with other departments to enhance revenue.
- Leading by example and promoting a culture of excellent customer service.
- Staying up-to-date with industry trends and best practices in Front Office management.
- Fostering strong relationships with colleagues and stakeholders to ensure a positive work environment.
Requirements:
- A minimum of two years' experience in a senior Front Office or Guest Relations role.
- Excellent communication and interpersonal skills.
- Strong leadership and problem-solving abilities.
- Proficiency in Front Office systems and knowledge of OTA systems.
- Able to work in a fast-paced environment and adapt to changing circumstances.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A collaborative and dynamic work environment.
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