Guest Relations Specialist

4 days ago


Dublin, Dublin City, Ireland Mercantile Group Full time
Job Description

About Us

The Mercantile Group is an exciting hospitality company based in Dublin City, committed to delivering exceptional guest experiences.

Job Role

We are seeking a highly skilled Front Office / Guest Relations Manager to lead our pre-opening team, overseeing all aspects of Front Office operations and ensuring a seamless guest experience.

Responsibilities:

  1. Managing the front desk and overseeing all check-in and check-out procedures.
  2. Coordinating with the Reservations Manager to ensure smooth room allocations and event planning.
  3. Driving upselling initiatives and collaborating with other departments to enhance revenue.
  4. Leading by example and promoting a culture of excellent customer service.
  5. Staying up-to-date with industry trends and best practices in Front Office management.
  6. Fostering strong relationships with colleagues and stakeholders to ensure a positive work environment.

Requirements:

  • A minimum of two years' experience in a senior Front Office or Guest Relations role.
  • Excellent communication and interpersonal skills.
  • Strong leadership and problem-solving abilities.
  • Proficiency in Front Office systems and knowledge of OTA systems.
  • Able to work in a fast-paced environment and adapt to changing circumstances.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A collaborative and dynamic work environment.


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