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Front Desk Night Coordinator

2 weeks ago

Sligo, Sligo, Ireland Cairn Group Full time

About the Role:

The Night Auditor is a key member of the guest services team responsible for ensuring the accuracy of guest accounts and providing an exceptional customer experience.

Responsibilities:

  • Verify the accuracy of guest accounts and balances charges and revenues
  • Assist with all aspects of guest services, including resolving challenges and complaints
  • Ensure the security of the hotel and its guests overnight
  • Complete administrative and preparation duties, including cleaning tasks such as mopping, dusting, and hoovering
  • Undertake cleaning duties and ensure a full handover to the Duty Manager or receptionist
  • Set up and take down meeting and conference rooms to the required standards

About You:

We are looking for someone with strong communication skills, excellent interpersonal and customer relation skills, and a professional approach at all times. Previous experience in a hotel environment is ideal, but not essential. The ability to speak other languages would be desirable.

Benefits:

  • Discounted Hotel Stays across our UK sites
  • 50% off Food & Beverage at all our Hotels & F&B Venues
  • Spa Discounts at our venues
  • Retail, Cinema & Leisure Discounts
  • Development Opportunities via our 'Grow with us' initiative
  • Monthly 'Star of the Month' Awards
  • Long-service Awards
  • 'Recommend a Friend' Incentive
  • Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year
  • Pension Scheme