Chromatography System Support Specialist

3 days ago

Cork, Cork, Ireland beBeeChromatography Full time €60,000 - €80,000
Job Description

We are seeking a skilled Chromatography System Support Specialist to provide technical support and troubleshooting services for the Waters Empower Chromatography Data System (CDS). The ideal candidate will have hands-on experience with Empower 3, strong problem-solving abilities, and an understanding of laboratory workflows and compliance requirements within regulated environments.

Key Responsibilities
  • Provide front-line support for issues related to the Waters Empower 3 system used in analytical laboratories.
  • Troubleshoot software, hardware, and data acquisition issues related to chromatography systems.
  • Work closely with IT, Quality, and Lab teams to resolve system errors, user issues, and data integrity concerns.
  • Perform system configurations, user account setup, and role-based access control in compliance with data security standards.
  • Coordinate with the Waters support team for advanced troubleshooting and escalation.
  • Assist in validation and qualification of the Empower CDS system.
  • Support instrument integration, configuration, and connectivity with Empower.
  • Document issues, resolutions, and support activities in ticketing systems.
  • Train end users on Empower usage and SOPs where required.
  • Participate in periodic system upgrades, patches, and change controls in a validated environment.
Required Skills & Qualifications
  • 4+ years of experience supporting Empower 3 CDS in a GMP-regulated lab.
  • Solid understanding of chromatography (HPLC/GC) systems and their operation.
  • Familiarity with laboratory instruments and data acquisition interfaces.
  • Experience working in pharma, biotech, or similar highly regulated environments.
  • Knowledge of validation and change control processes.
  • Excellent troubleshooting and analytical skills.
  • Strong communication and stakeholder management skills.
Benefits

The successful candidate will have the opportunity to work with a state-of-the-art chromatography data system and contribute to the success of our organization.

Others

This is a challenging and rewarding role that requires strong technical expertise, excellent communication skills, and the ability to work effectively in a team environment.

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