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Support Specialist

2 weeks ago

Cork, Cork, Ireland beBeeSupport Full time €35,000 - €55,000
Technical Support Specialist

We are seeking a highly skilled and experienced technical support specialist to join our team.

Job Description

The Technical Support Specialist will be responsible for providing high levels of customer service and professionalism in accordance with client policies and expectations. This includes diagnosing and troubleshooting technical issues, documenting issues, troubleshooting steps, and resolutions in the ticketing system.

The successful candidate will have excellent customer service skills, strong troubleshooting and problem resolution skills, with the ability to probe, isolate, and diagnose problems without scripted documentation. They will also possess excellent English oral and written communication skills, exceptional time management and multi-tasking skills, flexibility and adaptability in a dynamic, demanding environment.

The ideal candidate will have conceptual understanding of IP networking and basic network troubleshooting skills, as well as experience supporting Macs, iOS devices, Apple Watch, and Apple TV. They will also have experience troubleshooting macOS and iOS operating systems, using IT service management or CRM systems for tracking support cases, and using a knowledge base system.

Required Skills and Qualifications
  • Excellent customer service skills.
  • Strong troubleshooting and problem resolution skills.
  • Excellent English oral and written communication skills.
  • Exceptional time management and multi-tasking skills.
  • Flexibility and adaptability in a dynamic, demanding environment.
  • Conceptual understanding of IP networking and basic network troubleshooting skills.
  • Experience supporting Macs, iOS devices, Apple Watch, and Apple TV.
  • Experience troubleshooting macOS and iOS operating systems.
  • Experience using IT service management or CRM systems for tracking support cases.
  • Experience using a knowledge base system.
Benefits

As a member of our team, you will have the opportunity to work with a diverse range of clients and technologies, developing your skills and expertise in a fast-paced and dynamic environment.

What We Offer

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and supportive team environment

• Flexible working arrangements

• Recognition and rewards for outstanding performance