Technical Support Specialist

1 day ago

Cork, Cork, Ireland beBee Careers Full time €35,000 - €45,000

Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team in Kerry. This role requires strong IT skills, troubleshooting abilities, and a customer-centric approach.

About the Role:

  • Provide exceptional technical support, handle installations, and conduct end-user training.
  • Collaborate on project teams for larger installations.
  • Manage customer queries via phone/email and maintain CRM records.
  • Identify and escalate software issues, ensuring timely resolution.
  • Maintain performance standards and manage customer requests effectively.

Requirements:

  • Bachelor's degree in IT, Computer Science, or related field.
  • Background in operations or IT administration.
  • Proficiency in Microsoft Office.
  • Strong organizational and problem-solving skills.
  • Ability to work independently and prioritize tasks effectively.

What We Offer:

  • Pension scheme, Employee Assistance Programme, and Life Cover.
  • Active Sports and Social Club, Profit Share.
  • Opportunities for learning and personal development.
  • 24 days annual leave, increasing with service length.

Personal Qualities:

  • Proven track record in customer support and troubleshooting.
  • Strong organizational and prioritization skills.
  • Customer-centric approach with excellent communication abilities.

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