Technical Support Specialist

6 days ago

Cork, Cork, Ireland beBeeSupport Full time €94,746 - €113,138

Job Title: Technical Support Specialist

About the Role:

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer support and ensuring our customers receive timely assistance with technical issues related to our Insider Threat Management (ITM) Platform.

Key Responsibilities:

  • Responding to technical support tickets and providing remote support to customers via various communication channels
  • Working closely with customers to diagnose and resolve technical issues within set response guidelines
  • Managing product escalations and serving as a liaison between customers and different levels of tiered support
  • Installing and upgrading software related to this product area
  • Diagnosing and troubleshooting ticket issues related to software, networking, and hardware systems
  • Maintaining accurate records of work performed in the ticketing system

Requirements:

  • Previous experience working as a Technical Support Engineer or Escalation Support Engineer
  • Background knowledge of at least one major cloud platform (AWS/Azure)
  • Familiarity with hardware and networking systems
  • Knowledge of operating systems, web services, and APIs
  • Able to troubleshoot complex software and hardware issues
  • Excellent verbal and written communication skills
  • Ability to think critically and solve problems efficiently
  • Strong people skills and ability to build rapport with customers
  • Experience working with virtualization, networking, storage, OS's, WEB, and SQL technologies is highly valued
  • Bachelor's degree in computer science or information technology
  • Proficiency in both Mac and Windows operating systems

Why Choose Us?

We offer a collaborative and dynamic work environment, competitive compensation, comprehensive benefits, and opportunities for growth and development. Our company prioritizes innovation, teamwork, and customer satisfaction.

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