IT Documentation and Support Specialist

14 hours ago

Dublin, Dublin City, Ireland beBeeTechnical Full time
Job Title

A Technical Documentation Specialist is required to support our IT team during a high-volume project period by taking ownership of internal documentation, project coordination support, and IT admin tasks.

This role involves managing the end-to-end documentation process across a range of initiatives, from IT project notes and system updates to process documentation and internal guides using agile principles and a structured, detail-focused approach.

You will be responsible for creating and maintaining clear, structured technical documentation across IT projects, systems, tools, and internal processes. This includes working closely with the IT team and project leads to capture project updates, decisions, workflows, and system changes as they happen.

The successful candidate will have experience creating, editing, and maintaining technical or procedural documentation and excellent written communication skills with strong attention to structure, clarity, and detail.

Key Responsibilities:
  • Own the creation and maintenance of clear, structured technical documentation across IT projects, systems, tools, and internal processes.
  • Work closely with the IT team and project leads to capture project updates, decisions, workflows, and system changes as they happen.
  • Respond to and track internal requests related to documentation, reporting, and administrative tasks.
  • Maintain internal records including project action logs, meeting notes, log changes, and internal process documentation.
Requirements:
  • Understanding of basic IT concepts (e.g., systems, integrations, user access, ticketing systems).
  • Proven experience with HubSpot CRM (or similar), including managing data, documentation, and/or integrations.
  • Familiarity with Stripe, Sage Intacct, AWS Lambda, Slack, and Google Workspace (G Suite) is desirable.
  • Excellent written communication skills with strong attention to structure, clarity, and detail.
  • Strong organisational skills and ability to manage multiple priorities across different projects.
Benefits:
  • Bike to work scheme.
  • Monthly staff recognition program.
  • Attractive performance-based bonus.
  • Professional development and training.
  • Free access to online professional diplomas.
  • Flexible working arrangements with a commitment to facilitating remote working.
  • 22 days of annual leave (pro-rated) and additional time off over Good Friday and the Christmas period.

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