Full Time Customer Service Representative

6 days ago

Galway, Galway, Ireland beBeeCustomer Full time €25,000 - €35,000

Gain a challenging career in customer service with our dynamic team

This full-time position offers the perfect opportunity for recent graduates or individuals transitioning from hospitality to leverage their skills in a fast-paced environment.

We seek an individual who can thrive in a night shift role, working closely with colleagues to provide exceptional customer experiences.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Resolve concerns related to orders, product information, refunds, commissions, and account issues.
  • Handle product complaints, ensuring a prompt resolution while maintaining customer satisfaction.
  • Provide guidance on company policies, promotions, and compensation plans.
  • Maintain knowledge of company products, business models, and compliance guidelines.
  • Process refunds, exchanges, and adjustments according to company policies.
  • Document customer interactions and escalate complex issues to the relevant department.
  • Assist customers in navigating back-office systems and understanding their earnings and orders.
  • Represent the organization in a professional, courteous, and knowledgeable manner.
  • Collaborate with other departments to ensure seamless customer experiences.
  • FOLLOW COMPANY PROCEDURES AND INDUSTRY REGULATIONS TO MAINTAIN COMPLIANCE.

Requirements:

  • A native language speaker of one or more languages.
  • Fluency in spoken and written English.
  • Prior experience in Customer Service, preferably in network marketing, direct sales.
  • Strong communication skills.
  • Excellent problem-solving skills and attention to detail.
  • The ability to work both independently and as part of a team.
  • Exceptional telephone and customer service skills.

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