Quality Assurance Specialist

1 day ago

Dublin, Dublin City, Ireland beBeeCommunication Full time €40,000 - €60,000
Job Title: Quality Assurance Specialist

As a Quality Assurance Specialist, you will be responsible for ensuring the quality of services by monitoring and evaluating performance.

Key Responsibilities:
  • Conduct weekly auditing of agent cases and identify issues and trends
  • Provide actionable information for leadership coaching and feedback sessions
  • Fluent communication skills in English
  • Expert knowledge of quality review processes
  • Able to adapt quickly to changes in workflow
  • Excellent written, verbal, and customer service skills
  • Mastery of customer communication and comfortable communicating with all levels of management
  • Excellent organizational skills and detail-oriented approach to problem solving
Requirements:
  • 3+ years' experience in quality assurance role
  • Experience handling customers in service/technical fields within a call center environment
  • Project management experience, including business process improvement methods
  • Understanding of policies and procedures
  • Passion for ensuring client success, commitment to quality, and customer service

Our team is committed to delivering exceptional customer experiences. As a Quality Assurance Specialist, you will play a critical role in ensuring our services meet the highest standards.

We are an equal opportunities employer and welcome applications from diverse candidates.

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