Exceptional Service Delivery Professional

2 weeks ago


Limerick, Limerick, Ireland beBeeHospitality Full time €35,000 - €55,000

Becoming a successful Front of House Manager is an exciting opportunity for those who have a passion for delivering exceptional experiences. In this role, you will be responsible for co-ordinating impeccable service, supporting your team to exceed expectations at every turn.

Job Description

We are seeking a highly skilled and organised individual with a contagious passion for food and customer service. As a Front of House Manager, you will be responsible for supervising, training, and supporting a team of catering professionals to deliver high-quality service to our clients.

  • Supervision and Training: Recruit, train, and supervise catering team members, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
  • Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
  • Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
  • Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy.
Required Skills and Qualifications

To succeed in this role, you will need to possess excellent organisational abilities, high attention to detail, and concise and effective verbal and written communication skills. You should also have a contagious passion for food and customer service, be able to adapt to challenges and opportunities with a solution-oriented perspective, and work according to our core values.

  • Previous Experience: Previous experience commensurate with the role is essential.
  • Passion for Food and Customer Service: A contagious passion for food and customer service is required.
  • Team Supervision and Support: You should be able to draw satisfaction from supervising, training, and supporting a team.
  • Delegation and Influencing Skills: Understanding of delegation and influencing skills is necessary.
  • Organisational Abilities: Excellent organisational abilities and high attention to detail are required.
  • Verbal and Written Communication: Concise and effective verbal and written communication skills are essential.
  • Solution-Oriented Perspective: Ability to adapt to challenges and opportunities with a solution-oriented perspective is necessary.
Benefits

We offer a range of benefits to support your career development and well-being. These include 20 days' holiday, increasing with length of service, plus your birthday off to celebrate. We also offer 26 weeks' paid maternity leave, secondary carer leave, wedding/commitment day leave, free meals on shift, bespoke training and development opportunities, discounts available on our Perkbox app, access to employee assistance programme, and cycle to work scheme.

Others

We believe that it is our people that set us apart, and we are committed to creating an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training to ensure that you have the skills and knowledge to thrive in your role. Join us and be part of the food revolution



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