Senior Customer Experience Manager

7 days ago


Dublin, Dublin City, Ireland CR2 UK Ltd Full time

About Us:

At CR2 UK Ltd, we're transforming the future of retail banking with cutting-edge software solutions. We empower banks to deliver exceptional customer experiences through self-service channels like ATMs, mobile, internet, kiosks, and POS systems.

The Opportunity:

This is an exciting opportunity to play a pivotal role in ensuring our customers receive exceptional support and service. You will be responsible for managing customer relationships, providing technical advice, and responding to customer needs with efficiency and professionalism.

Your Key Responsibilities:

  1. CUSTOMER RELATIONSHIP MANAGEMENT: Develop and maintain strong relationships with key customer stakeholders, spanning both technical and business roles across all levels of the organisation.
  2. PROACTIVE PROBLEM SOLVING: Anticipate and respond to evolving customer needs, ensuring that solutions are aligned with their business goals.
  3. TECHNICAL ADVISORY: Provide expert technical advice to the account management team, helping to bridge the gap between customer requirements and our product capabilities.
  4. CUSTOMER SUPPORT: Ensure that customer support queries are addressed promptly and effectively.


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