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B2B Sales Quality Enablement Consultant

2 weeks ago

Dublin, Dublin City, Ireland Wasatch Property Management, Inc. Full time

About the Job:

This B2B Sales Quality Enablement Specialist role is an excellent opportunity to support our Mailchimp sales program. As a key member of our sales team, you will work closely with sales leadership to develop, implement, and improve quality assurance processes, procedures, and one-on-one coaching.

Responsibilities include assessing sales conversation quality, providing actionable insights, and enhancing training materials to ensure consistent and high-performing sales execution. Additionally, you will conduct side-by-side and remote observations to evaluate sales conversations, provide constructive feedback and coaching, and work with sales management to identify individual and team coaching needs.

Sales Conversation Quality & Coaching
  • Conduct side-by-side and remote observations (minimum one per week per consultant) to evaluate sales conversations
  • Provide constructive feedback and coaching to enhance consultant performance
  • Work with sales management to identify individual and team coaching needs
  • Assess consultant capability in executing MarketStar's 4-Step Sales Process (Engage, Needs Analysis, Recommend/Demo, Close) against defined sales competencies
  • Demonstrate a willingness to learn and coach the SPICED Methodology to enhance sales effectiveness
Quality Monitoring & Reporting
  • Review sales consultant performance through monitoring calls and chat interactions using quality data management systems
  • Track and report quality metrics at both the individual and team levels
  • Analyze data to identify trends, gaps, and opportunities for skill development
  • Provide required data to the Reporting Analyst to ensure accurate conversation quality reporting
Training & Enablement Support
  • Assist in the rollout of new training initiatives, ensuring proper coaching and skill assessments are completed
  • Conduct calibration sessions with senior leadership, team leads, and other managers to align on quality standards
  • Create and maintain standardized workflows and procedures, recommending improvements to enhance efficiency