Expert User Advocate

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €40,000 - €61,000
Job Overview:

We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Agent. As a key member of our customer-facing team, you will play a vital role in delivering exceptional user experiences through process improvement, order management, and problem-solving.

Key Responsibilities:
- Interact with buyers and sellers with a customer-first attitude to ensure a positive experience
- Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner
- Become an expert in our product, processes, and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research, and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Requirements:
- 2+ years of support experience handling email and/or chat services
- Weekend availability required
- Fluent in English and French, with an understanding of the French Market
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus

Benefits:
- Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

About Us:
We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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