User Support Specialist

1 day ago

Dublin, Dublin City, Ireland beBeeCommunity Full time €35,000 - €45,000
Job Description

We are seeking a highly motivated and empathetic Community Operations Analyst to join our team. As a key member of our community, you will be responsible for assisting clients and resolving inquiries in a timely and accurate manner.

Duties and Responsibilities
  • Assist clients with inquiries and resolve issues effectively and efficiently
  • Develop and maintain knowledge of client products and community standards
  • Making well-balanced decisions and being an effective advocate for the community
  • Utilize strong interpersonal skills, verbal and written communication skills, and empathy to build strong relationships with clients
  • Investigate and resolve issues reported on the client's platform, such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high-quality speed, empathy, and accuracy
  • Use market-specific knowledge, signals, and insights to identify scalable solutions to improve the support of our community of users
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce clients' Terms of Use by monitoring reports of abuse on the site and reviewing reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns and escalate issues outside company policy to the global team
About You
  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • High adaptability and positive approach to challenges
  • Ability to make decisions
  • Ability to solve problems
  • Effective time management and prioritization skills
  • Ability to work as part of a team
  • Ability to consistently hit KPIs on time

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