Spanish Speaking Customer Support Specialist
2 days ago
We are seeking a skilled Customer Support Specialist to join our team in Dublin. As a key member of our Product Expert team, you will provide high-quality product support to our EMEA customers and partner with them to effectively resolve their issues.
Key Responsibilities- Develop an in-depth knowledge of the Klaviyo platform to provide expert-level support.
- Communicate thoughtfully and effectively with all Klaviyo customers, providing answers to both technical and non-technical questions.
- Diagnose software issues and resolve escalated customer complaints using established processes.
- Fluency (written and spoken) in English and Spanish is essential for this role.
- 3+ years of experience working in a customer-facing role where you have successfully troubleshooted and resolved software/SaaS issues.
- Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms.
- Comfortable working in a fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service.
This is an exciting opportunity for a motivated and proactive individual to join our team and contribute to the success of our business. If you are passionate about delivering exceptional customer experiences and have a strong background in customer support, we encourage you to apply.
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Dublin, Dublin City, Ireland Klaviyo Inc. Full timeCustomer Support Specialist, Spanish-SpeakingCustomer SupportDublin, IEAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job...
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