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Harvesting Value as a Customer Advocate
2 weeks ago
The role of a Customer Success Manager involves ensuring customers achieve optimal results from our technology.
Key Responsibilities- Owning the customer relationship post-sale, encompassing deployment, training, and ongoing performance support
- Maintaining high levels of customer satisfaction by providing timely and effective solutions to issues
- Developing tailored onboarding and implementation plans for each customer
- Monitoring system performance and gathering feedback to identify areas for improvement
- Fostering collaboration between customers and internal teams to share insights and address needs
- Promoting scalable processes for European customer support, including documentation and training materials
- Traveling to customer sites as needed to provide support during deployments or escalations
What constitutes success in this position?