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Quality Assurance Coach

1 week ago

Dublin, Dublin City, Ireland Manpower Ireland Full time

We're Manpower Ireland, a world leader in workforce solutions, partnering with Dropbox to deliver an outstanding customer experience. We're now hiring a Quality Assurance Coach - Customer Support to join our dynamic team.

Your primary responsibility will be to collaborate with our CX-Quality team to develop and implement quality assurance processes that ensure alignment with Dropbox's internal CX quality standards. This involves providing ongoing feedback to stakeholders, participating in monthly calibration, and analyzing customer sentiment.

In addition to these duties, you'll have the opportunity to lead coaching sessions, develop new automation initiatives, and drive continuous improvement in customer experience.

To succeed in this role, you'll require a Bachelor's degree in a relevant field or equivalent experience, combined with exceptional communication skills and previous experience in a customer support setting.

Together, let's create a seamless customer journey for Dropbox users