Event Ticket Operations Expert with Multilingual Support
2 weeks ago
Viagogo is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Our platform services customers in 195 countries in 33 languages and 49 available currencies. With over 300 million tickets available annually, viagogo offers a convenient way to buy or sell tickets to memorable live experiences.
We are a global business with local language websites and customers worldwide. You will be joining an innovative e-commerce company that prioritizes employee development.
About The OpportunityThe Event Ticket Operations Team ensures ticket fulfillment and provides top-level support to our global customer network.
We are looking for someone who thrives in problem-solving and fast-paced environments. As a team member, you will learn about the day-to-day work within our team and its supporting departments.
Responsibilities:- Meet expected KPIs
- Make analytical decisions based on policies and processes
- Challenge processes and suggest improvements
- Provide a high-quality customer experience through quick, accurate, and friendly service
- Take ownership of tasks and complete them on time
- Work on multiple tools and adapt to new tasks as needed
- Attention to detail and ability to identify patterns
- Excellent communication skills, both written and oral
- Ownership and responsibility-taking skills
- Problem-solving skills, including decision-making and suggesting solutions
- Quick learning and adaptation to new technologies and tools
- Relationship-building skills, including networking and educating customers
- Time management and prioritization skills
- Teamwork and collaboration skills
- A positive attitude and sense of humor
- Policy-driven mindset
- Results-driven work ethic
- Fluency in English (additional languages welcome)
This is an entry-level position, and we are not looking for a specific background, but the right attitude is essential.
We offer a hybrid schedule, with 3 days in the office and 2 days working remotely.
- All training for the role will be provided, including paid training sessions
- A computer and other equipment will be provided, along with a quiet workspace and sufficient internet access
- You will work an 8-hour day shift, with flexibility to adapt to changing needs
- Must be willing to work a hybrid schedule and be flexible with working hours and weekends
We pride ourselves on our multicultural and vibrant culture, innovative offices, and cutting-edge technologies. Once part of the team, you will have access to our comprehensive benefits package:
- Competitive starting salary
- Health package
- Continuous training and support
- Career progression opportunities
- Employee engagement initiatives
- Casual dress code
- Free parking
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