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Community Operations Specialist

2 weeks ago

Dublin, Dublin City, Ireland CPL Full time
Role Overview

We are seeking a highly skilled Community Operations Specialist to join our team. As a key member of our operations team, you will be responsible for assisting our clients' community and helping resolve inquiries in a timely and empathetic manner.

Duties and Responsibilities
  • Assist clients' community and help resolve inquiries accurately and efficiently
  • Become knowledgeable about clients' products and community standards
  • Make well-balanced decisions and personally driven to be an effective advocate for our community
  • Display strong interpersonal skills, verbal and written communication skills, and empathy
  • Investigate and resolve issues reported on clients' platform, such as requests for account support and reports of potentially abusive content
About You
  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • High adaptability and positive approach to challenges
  • Ability to make decisions and solve problems
  • Effective time management & prioritization skills
  • Ability to work as part of a team and consistently hit KPIs on time