Community Operations Specialist

1 week ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Job Description

Cpl Healthcare is seeking a highly motivated and empathetic Community Operations Specialist to join our team. As a key member of our community operations team, you will be responsible for providing exceptional support to our clients.

About the Role

  • Assist our clients' communities and help resolve inquiries in a timely and accurate manner.
  • Develop and maintain knowledge of our client's products and community standards.
  • Make informed decisions and take ownership of resolving issues on our client's platform.
  • Demonstrate strong interpersonal and communication skills, with a focus on empathy and problem-solving.
  • Investigate and resolve user-reported issues, such as requests for account support and reports of potentially abusive content.
  • Respond to user inquiries with speed, accuracy, and empathy.
  • Analyze data to identify trends and develop solutions to improve the user experience.
  • Enforce our client's Terms of Use by monitoring reports of abuse on their site.
  • Review reported content within agreed turnaround times and standards of quality.
  • Identify inefficiencies in workflows and suggest improvements.

Essential Competencies

  • Strong personal resilience in a fast-paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions and solve problems.
  • Effective time management and prioritization skills.
  • Ability to work collaboratively as part of a team.
  • Consistently meet Key Performance Indicators (KPIs) on time.


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