Community Operations Specialist

2 weeks ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

**About the Role:**

We are seeking a highly skilled Community Operations Specialist to join our team. In this role, you will be responsible for assisting our client's community and resolving inquiries in a timely and empathetic manner.

As a key member of our team, you will become knowledgeable about our client's products and community standards. You will make well-balanced decisions and take personal ownership of being an effective advocate for our community. Strong interpersonal skills, verbal and written communication skills, and empathy are essential for this role.

The ideal candidate will have a strong bias towards doing what is right and will investigate and resolve issues that are reported on our client's platform. This may include requests for account support and reports of potentially abusive content. You will respond to user inquiries with high-quality speed, empathy, and accuracy using market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.

**Key Responsibilities:**

  • Assist our client's community and help resolve inquiries empathetically, accurately, and on time.
  • Become and remain knowledgeable about client's products and community standards.
  • Make well-balanced decisions and personally driven to be an effective advocate for our community.
  • Strong interpersonal skills, verbal and written communication skills, and most importantly empathy.

**What We Offer:**

  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading company in the industry.


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