Community Operations Specialist
1 week ago
We are currently hiring for the Estonian speaking market. This is a great opportunity to join our multicultural team as a Community Operations Specialist. The successful candidate will be responsible for investigating and resolving reported issues, enforcing clients Terms of Use, and becoming knowledgeable about client's products and community standards.
The ideal candidate will have a strong personal resilience with the ability to operate in a pressured and fast-paced environment. They will also possess strong interpersonal skills, verbal and written communication skills, and empathy. Additionally, they should be highly adaptable, positive, and able to make decisions, prioritize, solve problems, and work as part of a team.
Key responsibilities include:
- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remaining knowledgeable about client's products and community standards
- Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience
Benefits of this role include:
- A competitive salary of €29,700 per year as base salary
- Opportunity to work within a multicultural and diverse team
- No shift rotations – fixed working schedule
- Meals on-site, private healthcare, and pension contribution
- No previous experience required – full training is provided
Please note that due to the nature of the role, candidates must be fully confident in dealing with sensitive content. They must also be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
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Community Operations Specialist
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