Community Operations Specialist
1 week ago
Job Description
Cpl Healthcare is seeking a skilled Community Operations Specialist to join our team. In this role, you will play a vital part in ensuring the success of our community by providing exceptional support and services.
Key Responsibilities
- Provide empathetic and timely assistance to our clients through various communication channels.
- Stay up-to-date with our products and community standards to deliver accurate and informative responses.
- Maintain a strong bias for doing what's right and make well-balanced decisions that promote a positive community experience.
- Investigate and resolve issues reported on our platform, including requests for account support and reports of potentially abusive content.
- Respond to user inquiries with high-quality, speed, empathy, and accuracy.
- Use market-specific knowledge, signals, and insights to identify scalable solutions that improve the support of our community.
- Gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience on our site.
- Enforce our Terms of Use by carefully monitoring reports of abuse on the site.
- Review reported content within agreed turnaround times and standards of quality.
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns and escalate issues outside company policy to the global team.
Essential Competencies
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
- High adaptability and a positive approach to challenges.
- Ability to make decisions and solve problems.
- Effective time management and prioritization skills.
- Ability to work as part of a team.
- Ability to consistently hit KPIs on time.
Further Details
This is a permanent position with a competitive salary of €29,718 per year and a non-rotational shift pattern (day or evening).
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