Community Operations Specialist

1 week ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Job Description

Cpl Healthcare is seeking a skilled Community Operations Specialist to join our team. In this role, you will play a vital part in ensuring the success of our community by providing exceptional support and services.

Key Responsibilities

  1. Provide empathetic and timely assistance to our clients through various communication channels.
  2. Stay up-to-date with our products and community standards to deliver accurate and informative responses.
  3. Maintain a strong bias for doing what's right and make well-balanced decisions that promote a positive community experience.
  4. Investigate and resolve issues reported on our platform, including requests for account support and reports of potentially abusive content.
  5. Respond to user inquiries with high-quality, speed, empathy, and accuracy.
  6. Use market-specific knowledge, signals, and insights to identify scalable solutions that improve the support of our community.
  7. Gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience on our site.
  8. Enforce our Terms of Use by carefully monitoring reports of abuse on the site.
  9. Review reported content within agreed turnaround times and standards of quality.
  10. Identify inefficiencies in workflows and suggest solutions.
  11. Recognize trends and patterns and escalate issues outside company policy to the global team.

Essential Competencies

  1. Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  2. High adaptability and a positive approach to challenges.
  3. Ability to make decisions and solve problems.
  4. Effective time management and prioritization skills.
  5. Ability to work as part of a team.
  6. Ability to consistently hit KPIs on time.

Further Details

This is a permanent position with a competitive salary of €29,718 per year and a non-rotational shift pattern (day or evening).



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