Customer Experience Specialist

4 days ago


Limerick, Limerick, Ireland beBeeCustomerSupport Part time €32,669 - €38,150
Job Opportunity

The Customer Service Advisor role is a vital position within our organization, supporting clients in the market. As a Customer Service Advisor, you will collaborate closely with colleagues to provide exceptional support to customers.

Duties:

  • Manage inbound and outbound phone calls efficiently and effectively, gathering customer information.
  • Receive and respond to customer inquiries via a virtual call centre, ensuring all queries are addressed promptly.
  • Maintain accurate and up-to-date customer records in accordance with relevant regulations.
  • Identify, convert, or refer new sales opportunities to meet customer needs, including cross-selling relevant products.

Requirements:

  • Minimum 9 months experience in a customer-facing role.
  • Excellent communication and interpersonal skills, including spoken and written English.
  • A willingness to learn and grow with our team.

Benefits:

  • Career Development Opportunities.
  • Extensive training and access to Wellness Programme.
  • Employee Engagement Initiatives & Committees.
  • Employee Assistance Program (EAP).
  • Hive Medical Cash Plan.
  • PRSA and Bike-to-Work Scheme.
  • Tax Saver Tickets.
  • Part of a great, friendly, and diverse team.
Our Values

Be Confident: Take ownership of your work.

Be Informed: Use your expertise to make decisions.

Take Pride: Deliver exceptional results.

Exceed Expectations: Exceed customer expectations.



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