Chief Customer Value Officer

4 days ago

Cork, Cork, Ireland beBeeRetention Full time €50,000 - €60,000
Job Title:

High Salary Retention Sales Professional

Key Responsibilities:
  • Customer Value Enhancement:
    • Focus on the existing customer base to ensure they derive maximum value from solutions.
    • Proactively manage and resolve escalations to maintain high customer satisfaction.
  • Renewal and Upsell Coordination:
    • Collaborate with account teams to review customers due for renewal.
    • Coordinate with account teams to discuss engagement strategies and identify upsell opportunities.
  • Proactive Customer Engagement:
    • Leverage existing deployment data to engage proactively with customers.
    • Retain and grow annual recurring revenue by addressing customer needs and opportunities.
  • Cross-Functional Collaboration:
    • Work closely with account managers and customer success managers to address customers at risk of churn.
    • Develop and implement strategies to mitigate churn and enhance customer loyalty.
  • Quotation and Pipeline Management:
    • Issue quotations in a timely manner to support sales processes.
    • Manage the sales pipeline effectively to ensure consistent and predictable revenue flow.
  • Revenue Planning and Forecasting:
    • Complete accurate revenue planning and forecasting.
    • Ensure forecasts are timely and reflect the current market and customer status.
  • Channel Engagement:
    • Engage with channel teams to scale retention efforts through channel partnerships.
    • Collaborate with channel partners to enhance retention motions and expand customer reach.
  • KPI Reporting and Market Analysis:
    • Report on key performance indicators to track progress and identify areas for improvement.
    • Analyze market opportunities and challenges to inform retention strategies and business decisions.
  • IT Skills and Migrations:
    • Demonstrate strong IT skills, particularly in managing migrations of existing customers to our platform.
    • Ensure seamless transitions and integrations to enhance customer experience and satisfaction.

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