Chief Customer Experience Officer

1 day ago

Cork, Cork, Ireland beBeeService Full time €40,000 - €65,000
Customer Service Professional

We are seeking a highly skilled and customer-focused professional to join our team as a Service Advisor. As a key member of our sales team, you will play a critical role in delivering exceptional customer service, providing expert advice, and ensuring that customers have an outstanding experience with our brand.

Key Responsibilities:

  • Deliver personalized service to meet the unique needs of each customer
  • Determine the root cause of vehicle issues and provide accurate diagnoses
  • Translate customer-reported problems into actionable work orders for technicians
  • Coordinate with suppliers to ensure timely delivery of necessary parts
  • Ensure that all work is completed to the highest quality standards
  • Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints in a fair and timely manner
  • Maintain accurate records of customer interactions and data

Requirements:

  • Develop strong relationships with customers through active listening and effective communication
  • Present products and services in a clear and concise manner
  • Use data and customer insights to personalize the customer experience
  • Explain complex technical information in a way that is easy to understand
  • Guide customers to the right choice for their needs

Benefits:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The opportunity to work with a leading brand in the industry

About Us:

We are a reputable company with a long history of delivering excellent customer service. Our core values include a commitment to excellence, a passion for innovation, and a dedication to making a positive impact on our community.

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