Customer Experience Strategist

1 day ago

Cork, Cork, Ireland beBeeStrategist Full time €40,000 - €80,000
Job Description

We are seeking an experienced Customer Experience Strategist to join our team. In this role, you will play a pivotal part in ensuring that our customers achieve maximum value from their investments through comprehensive adoption and value engagements.

You will manage a portfolio of accounts and lead engagement throughout the customer lifecycle—from deployment and adoption through value realization and renewal—ensuring satisfaction and long-term success.

As a Customer Experience Strategist, you will leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from our solutions. You will also surface high-impact customer issues and coordinate with internal teams for quick resolution.

This is an exciting opportunity to work with a talented team and make a real impact on our customers' businesses.

Required Skills and Qualifications

To be successful in this role, you will need:
  • A minimum of 6 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption.
  • A minimum of 6 years of experience in customer management within platform management and security solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.
  • The ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions.
  • Excellent organizational skills and ability to establish milestones and keep success plans on task.
  • Adept at handling internal and external escalations.
  • Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers.


Benefits

We offer a range of benefits to support your career development and well-being, including:

* Opportunities for professional growth and development
* A collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

Why Join Us?

We are a company that values innovation, collaboration, and customer-centricity. We are committed to making a positive impact on our customers' businesses and communities. If you share our values and are passionate about delivering exceptional customer experiences, we would love to hear from you.

This job requires commitment, dedication, and a passion for delivering results. If you have what it takes to succeed in this role, please apply now.],

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