Exceptional Customer Experience Expert

5 hours ago

Cork, Cork, Ireland beBeeCustomerSupport Full time €24,865
Job Description

The primary objective of this role is to deliver exceptional customer experiences. As a Customer Service Advisor, you will be responsible for providing support to clients via various communication channels.

Key Responsibilities:
  • Offer tailored advice to customers based on their specific needs and requirements.
  • Utilize your knowledge gained through training to resolve complex problems efficiently.
  • Effectively utilize systems and tools to manage customer queries.
  • Maintain high levels of first call resolution and quality assurance.
Requirements:
  • Prior experience in customer service is desirable but not mandatory.
  • A genuine passion for delivering outstanding service to clients.
  • Fluency in written and spoken English is essential for this role.
  • A high level of accuracy and attention to detail.
  • Strong computer skills are required.
  • Proven ability to handle problems and resolve them effectively.
Benefits:
  • Excellent training provided through our comprehensive program.
  • Premium pay on weekends and bank holidays.
  • A wellbeing program focused on employee health and wellness.
  • A health insurance discount program.
  • An employee assistance program.
  • A pension scheme and life cover.
  • A Leap Card Tax Saver.
  • Free car parking.

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