Customer Experience Resolution Specialist

1 day ago


Cork, Cork, Ireland beBeeTechnical Full time €45,000 - €60,000
Job Description

As a Technical Support Specialist, you will be part of a team working together to shape the future of commerce.

  • Provide outstanding technical support to customers in a fast-paced environment.
  • Develop solutions and utilize standard operating procedures for improving customer satisfaction.
  • Communicate with management teams and developers to improve product functionality and resolve issues.
  • Decrease incoming volume by striving toward first contact resolution and proactively advising customers on best practices.
Requirements
  • A strong work ethic demonstrating dedication to the company's mission and team.
  • Experience in customer-facing roles is required; experience in technical support or customer service preferred.
  • Exceptional ability to find solutions using self-service resources.
  • Strong aptitude toward web, ecommerce, and hosting technologies.

The ideal candidate will have exceptional critical thinking and soft skills with a passion for finding thoughtful solutions that best fit each situation.



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