Customer Service Expert

9 hours ago

Cork, Cork, Ireland beBeeTechnical Full time €45,000 - €55,000

Job Title: Technical Support Specialist – eCommerce

Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our customers in a fast-paced 24x7 environment.

You will be the primary point of contact for customers, providing timely and effective solutions to their technical issues. Your ability to communicate complex technical information in a clear and concise manner will be crucial in ensuring customer satisfaction.

As a Technical Support Specialist, you will also be responsible for developing solutions to improve customer satisfaction and creating lifelong promoters of our brand. You will work closely with our management team and developers to improve product functionality and resolve issues.

Key Responsibilities:

  • Provide outstanding phone, email, and chat-based technical support to our customers
  • Develop solutions to improve customer satisfaction and create lifelong promoters of our brand
  • Communicate with management team and developers to improve product functionality and resolve issues
  • Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on best practices
Requirements:

To be successful in this role, you will need to have:

  • Experience in a customer-facing, service-oriented role
  • Exceptional critical thinking and soft skills
  • Ability to utilize self-service resources to find solutions
  • Strong aptitude toward various web, eCommerce, and hosting technologies
  • Team player interested in growing and competing alongside some of the best technical support agents in the business
Benefits:

As a member of our team, you can expect:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
Why Work With Us?

At our company, we believe that celebrating the unique histories, perspectives, and abilities of every employee makes a difference for our company, our customers, and our community. We are an equal opportunity employer and strive to create an inclusive atmosphere where every person can contribute, grow, and thrive.

We are committed to providing reasonable accommodations to individuals with disabilities and ensuring that they have equal access to opportunities. If you require an accommodation during the interview process or while performing your job, please let us know.

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