Digital Customer Support Expert

4 days ago


Cork, Cork, Ireland beBeeTechnical Full time €40,168 - €61,255

Join our team as a Technical Support Specialist and be part of a dynamic group shaping the future of commerce. You will work in a fast-paced 24x7 environment, collaborating with colleagues to deliver exceptional customer experiences.

">Key Responsibilities:
  • Provide top-notch phone, email, and chat-based technical support to customers, utilizing standard operating procedures to improve customer satisfaction.
  • Develop solutions to resolve issues and create lifelong promoters of our brand.
  • Communicate with management teams and developers to enhance product functionality and address concerns.
  • Decrease incoming volume by striving toward first contact resolution and proactively advising customers on best practices.
  • Assist customers with common billing, invoice, and account issues.
Become a Key Player:
  • A strong work ethic demonstrating dedication to excellence is required; experience in customer-facing roles and service-oriented environments is essential.
  • Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is mandatory.
  • A strong aptitude toward various web, eCommerce, and hosting technologies and how they interact is necessary.
About This Opportunity:

We celebrate diversity and inclusivity, creating an atmosphere where everyone can contribute, grow, and thrive. As an equal opportunity employer, we welcome applicants from diverse backgrounds.



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