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Customer Experience Representative

1 week ago

Dublin, Dublin City, Ireland TTEC Full time

We're looking for a passionate individual to join our team as a Customer Experience Representative in support of Booking.com. In this role, you'll be the key to delivering exceptional customer experiences while working on site in Athens, Greece.

About TTEC

TTEC is a global leader in customer experience technology and services. Our mission is to help companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We strive to reflect the communities we serve by promoting diversity and inclusion within our teams.

Job Description

In this role, you'll work with customers to resolve their issues and provide solutions that exceed their expectations. You'll be part of a dynamic team that's dedicated to delivering amazing customer experiences.

Key Responsibilities:
  • Answer incoming communications from customers via phone, chat, or email
  • Conduct research to provide accurate answers and resolve customer issues
Requirements:
  • Fluency in Dutch and English
  • High school diploma or equivalent
  • At least 6 months of customer service experience
  • Product knowledge and ability to explain it to customers
  • Computer skills and familiarity with technology
  • Relocation to Athens, Greece, and ability to obtain work authorization
Benefits:
  • Knowledgeable leadership and supportive team environment
  • Diverse and community-minded organization
  • Career growth opportunities and continuous learning
  • 25 days of annual leave per year
  • Relocation assistance available
  • Competitive compensation and performance-based bonuses

We believe in providing an inclusive and welcoming work environment where everyone can thrive. If you're passionate about delivering exceptional customer experiences and growing your career in a dynamic company, we encourage you to apply.