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Administrative Support Officer

2 weeks ago

Galway, Galway, Ireland CPL Full time
About the Role

We are seeking an experienced administrative support officer to join our team at CPL. This role will provide essential assistance in ensuring efficient and professional service delivery.

Key Responsibilities
  • Customer Service & Communication:
    • Respond to telephone calls and emails promptly and professionally.
    • Provide information and assistance to the public, colleagues, and stakeholders.
    • Handle queries efficiently and direct them to the appropriate department when necessary.
  • Administration & Office Support:
    • Process and distribute incoming and outgoing correspondence, including appointment letters.
    • Maintain accurate records and update internal databases as required.
    • Assist in preparing reports, documents, and general office paperwork.
  • Organisational Support:
    • Schedule and manage appointments, ensuring all relevant information is communicated.
    • Support colleagues with clerical tasks and contribute to a smooth-running office environment.
    • Adhere to data protection and confidentiality policies at all times.
Required Skills and Qualifications
  • Excellent Telephone Manner and Customer Service Skills:
  • Strong Written and Verbal Communication Abilities:
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and General IT Skills:
  • Ability to Work Independently and as Part of a Team:
  • Organised, Detail-Oriented, and Able to Manage Multiple Tasks Efficiently:
  • Approachable, Friendly, and Professional When Dealing with the Public and Colleagues: