Operations Excellence Specialist

4 days ago


Dublin, Dublin City, Ireland Booking Holdings Full time

About Us

Booking Holdings Financial Services International Ltd is a global leader in the online travel industry, operating through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK, and OpenTable.

Job Description

The Senior Operations Analyst role is responsible for supporting the development, implementation, and maintenance of supplier lifecycle frameworks, ensuring compliance with EBA Outsourcing and CBI Cross Industry requirements.

Key Responsibilities

  • Develop and maintain a deep understanding of supplier operations, processes, and controls and ensure associated records are kept up to date and maintained accurately.
  • Monitoring, assessing, measuring of services outsourced and overall operational health and ensuring appropriate remediations are implemented to address service failures and promoting operational resilience and stability for BHFS Operations.
  • Conduct the periodic review of suppliers' performance, track issue resolution, assess risks and controls, and consider opportunities to continually improve processes.
  • Develop operational scheduling of activities promoting a disciplined operational rhythm that supports operating activities that are planned and executed in line with agreed standards and timeline.
  • Implementing an Issues and Error framework including the tracking, logging, and governance on remediations.
  • Developing and maintaining appropriate MI, reporting systems and contributing to data collection, monitoring, quality, and analysis.
  • Maintenance of the operational frameworks and underlying components such as supplier registers, exit plans, and operational controls.
  • Build relationships with service providers that facilitate long-term understanding and adherence to outsourcing standards and regulations.
  • Support and represent the operation team in regular engagements with the Risk and Compliance teams.


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