Executive Director of Customer Success

6 days ago

Dublin, Dublin City, Ireland beBeeAccountManagement Full time €100,000 - €150,000
Job Description:

Our organization is seeking a seasoned professional to serve as the Head of Account Management, playing a pivotal role in shaping the future of AI-driven customer service. As a second-line leadership position, this individual will drive revenue growth across both Small Business and Mid Market accounts, ensuring customers experience the full value of our industry-leading AI solutions.

The ideal candidate will have a deep understanding of technology sales, with 12+ years of experience and 5+ years leading high-performing account management teams. They should also possess a proven track record of building and scaling teams across multiple segments/customer tiers, as well as strong program management experience.

  • Drive revenue growth through strategic planning, territory management, and team leadership.
  • Develop and execute account management strategies that drive retention and expansion revenue.
  • Build and lead high-performing account management organizations, fostering a culture of excellence and innovation.
  • Collaborate with cross-functional teams to ensure seamless execution of business initiatives.

Required Skills and Qualifications:

We are looking for a seasoned executive who can leverage their expertise to drive business growth and deliver exceptional results. The ideal candidate will have:

  • 12+ years of experience in technology sales, with 5+ years leading high-performing account management teams.
  • A proven track record of building and scaling teams across multiple segments/customer tiers.
  • Strong program management experience, with the ability to develop and execute strategic plans.
  • Excellent communication and leadership skills, with the ability to engage C-level customers and inspire team members.
  • A passion for AI and its transformative potential in customer service.

Benefits:

This is an exciting opportunity for a seasoned executive to join our organization and drive business growth. If you have a passion for AI and a proven track record of success, we encourage you to apply.

Others:

The successful candidate will have the opportunity to work closely with cross-functional teams to drive business growth and deliver exceptional results.

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