Senior Director of Customer Success Lead

2 days ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €105,000 - €145,000
Job Opportunity: Senior Director of Customer Success

We are seeking an exceptional leader to head our regional Customer Success team in EMEA. As a key member of our leadership team, you will be responsible for driving customer outcomes, expanding long-term partnerships, and ensuring exceptional value delivery across our enterprise and mid-market customer base.

This is an exciting opportunity for a seasoned professional with a proven track record of leading high-performing teams and delivering results-driven strategies.

About the Role
  • Lead and scale our regional Customer Success team to deliver exceptional value and drive customer outcomes through effective engagement and proactive account management.
  • Develop and execute the EMEA customer success strategy, aligning closely with Sales, Product, Support, and Marketing teams to ensure seamless integration and maximum impact.
  • Partner with customers to align Nitro's solutions with their digital transformation goals and document productivity needs, fostering strong relationships and driving mutual growth.
Responsibilities
  • Owning the customer lifecycle in EMEA from onboarding to renewal, ensuring customers achieve measurable outcomes and exceeding expectations.
  • Leading, mentoring, and growing a high-performing Customer Success team across the EMEA region, cultivating a culture of accountability, collaboration, and continuous improvement.
  • Collaborating closely with the North America Director of Customer Success to ensure strategies, processes, and success plans are implemented consistently across regions, promoting global best practices and excellence.
  • Contributing to a global framework for CS operations, metrics, and customer engagement programs, driving standardization and optimization across the organization.
Requirements
  • 10+ years of Customer Success or Account Management experience in enterprise software, with at least 5 years in a leadership role, possessing a deep understanding of the customer lifecycle and success planning.
  • Prior experience managing teams across EMEA and supporting a diverse, international customer base, with a proven ability to adapt to complex environments and drive results in multicultural settings.
  • Exceptional communication, interpersonal, and organizational skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels.
  • Strong commercial acumen with experience supporting upsell, cross-sell, and renewal motions, possessing a keen understanding of market trends and customer needs.
What We Offer
  • A comprehensive benefits package including health insurance, dental and vision coverage, and wellness perks, designed to support your physical and mental well-being.
  • Pension/401k matching, along with many other country-specific benefits, providing a secure financial foundation for your future.
  • A hybrid work model combining flexibility and structure, with three days of in-person collaboration and two days of remote work each week, allowing you to balance work and personal life.

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